As a man who feels himself in charge of his own destiny, I have developed a set of rules that help me to more effectively enjoy life. For the most part, if I do not want to do something, and it does not hurt my family, then I do not do it. For instance, I do not do garage sales. I find them to be an extreme whipping, and I would rather just give my old useless stuff to a deserving charity. So, I do. Another activity that I have chosen not to take part in is the greatest shopping day of the year, also known as Black Friday.
This year, I have been completing the game room in my home. This includes a beautiful bar with a pub theme, a couch, bookshelves and seating. The only thing that was missing was a television. The plan had been to wait until I received this year’s tax refund, and buy an LCD HDTV, which would be my first. However, after reviewing our finances, my wife and I had decided to buy one for Christmas, and finish out the room.
We traveled to my in-laws’ house on Wednesday, and prepared for a long Thanksgiving weekend with our little girl receiving loads of attention. However, when we told my father-in-law of the plan to purchase a television, he went into internet action.
I had looked at some prices in the past week, and had decided that I would probably be buying an off-brand 40 inch, 1080P for around $800-$900. My father-in-law, being a veteran after Thanksgiving shopper knew that I had an opportunity to save a significant amount of money.
He looked at several sales, including online sales, and found some good buys. Then, he ran across the sales ad for Sears. It had several great buys on televisions. I was interested in the 46 inch Sharp 1080P LCD HDTV for $899.00. This was a $500.00 savings, and suddenly I found myself more motivated.
Unfortunately, my in-laws live about 80 miles from the nearest Sears, so my wife and I got up at 3:00 a.m. and set out for Lawton, OK. First, I needed gas, and that meant finding a station that would sell it to me in Altus. After three attempts, I obtained gas, and, more importantly, coffee, and we were on our way.
I began to get worried when I passed a Wal-Mart on the outskirts of Lawton at about 4:00 a.m., a full hour before their sale was to begin. The parking lot way already half full. Then about 4:20 we got to the mall, and saw that J.C. Penny which opened at 4:00 a.m. was already a madhouse.
We drove around the corner to the Sears, and I felt a little better when I saw the line waiting outside was not too long. We placed ourselves in the line in the 40 degree weather behind about 60 people, and I was sure that they were all there to buy my television. As time drew on, the line grew to the end of the building, curved down another wall, and then out of sight around another corner of the building.
The store opened promptly at 5:00 a.m. and the crowd briskly dispersed throughout the store. We went directly to the televisions. When we got there, there were already about 50 people roaming around, and grabbing the tags that referenced the various televisions. We made a great decision when we decided to seek out a salesperson first. We went to the register where the sales people were quickly devising a plan for dealing with the mayhem. Their plan was to simply to form a line at each register and deal with the customers two at a time (one at each register). Luckily the line just materialized behind us, and we ended up being third in line.
I paid close attention, and quickly realized that we had a problem. The first question that the man at the register asked was what the SKU# was. We had simply printed the front page of the ad off the internet, and the small print was illegible. Therefore, I sent my wife in search of the correct SKU# and prayed that she would find it quickly. She found the only Sharp 46 inch 1080P LCD HDTV on display, and quickly returned with the number. The man looked it up and said that there were four in stock. We were relieved and completed the transaction. He informed us where we needed to go to find the Customer Pick-up department.
We drove around, and easily found the loading area with one empty space still available. I did not plan this as a commercial for Sears, but let me say, their pick-up department has its ducks in a row. There was a nice man there who showed me where the machine was that I needed to scan my receipt through. There was a beep, and I looked up to see my name on a screen just like at an airport. It showed how many people were in front of me (four), and how long I had waited.
We were waiting patiently when tragedy stuck. My wife looked at the receipt and realized that we had been charged $1296.00 for the television that was supposed to cost $899.00. I felt a little sick. I suddenly had visions of the lines that we had left- the ones that had about fifty people in them apiece when we left several minutes earlier.
I showed the receipt and the ad to the nice man who had helped us a few minutes earlier, and he offered to get the dock manager for me. The dock manager, Robert, quickly determined that I had bought the wrong Sharp 46 inch 1080P LCD HDTV. There were two different ones. I felt sick again because I knew it was my own fault. I quickly developed an exit strategy. I would just get my money back, admit defeat, and buy another television that we saw on Amazon.com that was a 42 inch Sony for the same price. However, before I could even say a thing, Robert said, “Come this way, I can fix this.” He quickly reversed the charges on the first television and sold us the new one. After thanking both men profusely, we were loaded and on the road in only about five more minutes. We drove back to my in-laws’ house and climbed back into bed at about 7:00 a.m.
Filed under: General Topics, Greatness, Personal experience, Television | Tagged: Black, Customer, Family, Friday, JC Penny, Purchase, Sears, Service, Sharp, Shopping, Television, Walmart | 2 Comments »